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| - Since I'm committed to reviewing the "experience" rather than just the food, I had to knock the rating down a star.
The food was very yummy. My burger was monstrous, just the way I like 'em! And though the plating wasn't as impressive as some of the hash and skillet dishes (they're lovely! :)), I was very satisfied with my meal.
The aspect about this place I didn't care for was their customer service. When I initially called to make reservations, I got put on hold for over 5 minutes. I get it, they're busy, but the girl picked up the phone and snapped "I'm putting you on hold." There was no greeting, no graciousness...what kind of phone etiquette is that? And FYI, they don't do reservations on weekends or before dinnertime (maybe that'll save you a 5 minute wait on hold, in case you were wondering), which is what I was rather rudely informed once she finally took me off hold.
When I got there and checked in, there were about 4 staff members at the front just shootin' the breeze. They were joking around and making fun of passersby (which was kind of appalling). They were casually leaning up against the counters. It honestly looked like a makeshift employee breakroom. Considering the wait to be seated was 35 minutes, I don't know why these folks didn't have something better to do. And lastly, though our waiter was a nice guy, one of our side dishes never arrived. To his credit, he did acknowledge the mistake, apologize for it and remove it from our bill.
I also do have to say, we got seated next to the window and it was a BEAUTIFUL day so the view of the pool area was fantastic! Despite the adolescent behavior of the host staff, everything else was pretty great. I'd definitely come back to Hash House to give it another try.
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