We needed some ear medication for one of the dogs so I called up around 12:30pm and asked for some more. They promptly looked up my puppy and asked when I wanted to pick it up, I said today. They reported that they closed in like 30 minutes; I said I could be there in 5. Went right in, they had it waiting for me, asked if I or the dog needed anything else, I paid and got out. Quick and Painless!