I have usually liked Panera Bread, as I feel it is one of the more healthy fast food chains. I would say that this location has great customer service. I do feel like the food is overpriced for what you get.
I am mainly writing to complain about the Quick Pick Up. Today I took the time to order online at the Panera Bread website. I did not want to go inside panera bread because at the time I was sweaty from working out and was covered in dog hair. I got to the drive thru to pick up my food. Apparently you can not get the quick pick up by the drive thru! What is quick about having to park my car and go into Panera Bead? Also, the quick delivery is just sitting on a shelf. I did not have to prove I actually ordered with the emailed receipt. So in conclusion, I do not understand why I had to go inside and pick up my food. Couldn't some one walk a few feet and give it to me in the drive thru?
Secondly, I feel like anyone could just claim the quick delivery food before I arrive. They would be getting a free meal! Love the idea of online ordering but not at all convenient!