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  • I have a theory. One of the best hotel experiences I ever had was at a Hilton in Ohio. I was there for a professional conference and the service I had was impeccable. The room was impeccable- old and charming, pristine and perfect. The staff were all dressed to the nines and took their jobs very seriously. I think that if anyone there even *thought* about putting on a polo shirt for work some morning, they'd be canned. So my theory is that the casual atmosphere of West coast Hiltons contributes to the relative sloppiness of their service and therefore to the degeneration of their "brand." At the risk of sounding like a snooty bitch, let me outline what the problems were. Our hotel room was not very expensive (neither was the East coast room), so I was not expecting the likes of a room in Dubai. However, a "guaranteed non-smoking room" should not smell like someone has previously smoked in it, should it? As an ex-smoker, I'm pretty sensitive to cigarette residue. It also smelled dank and vaguely moldy on top of it. There was no drain cover in our tub, so not only was there no way to take a bath, but there was also the ghetto look of an open drain. The food was disappointing, and two of the four restaurants we tried to go to were closed, either for the season, or during the weekdays. The concierge gave us some restaurants to try that were nearby, but only one of the three he mentioned were open or even still in business anymore. Some of the driveways are in serious need of repair. I nearly twisted my ankle in a pothole coming down a steep slope. We expected more from the Hilton. Four stars for the view, two stars for the rest of the property.
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