An interesting idea, and one not otherwise done.....they create the pizza but you take it home and bake it. You have to look at their website for a while before you actually figure that out.
So...the pizza....is pretty good (I got thin crust; I'm from Chicago and there is not much to compare a Chicago stuffed pizza to Papa Murphy's).
The pricing leaves a bit to be desired, considering they don't have to buy a giant oven and run it all day, and they don't have to pay insurance premiums commensurate with having a giant oven etc. They charge pizza parlor prices for what is essentially an un-frozen frozen pizza.
The service....they have infused their customer service standards with the new robotic "welcome" uttered by the staff when you walk in the door. Since I had never been there before, I didn't know where to go to pickup my ordered ahead pizzas. So I stood there. And stood there. And stood there. Several minutes went by. I could have been naked and they would not have noticed. I could have been on fire but they might have noticed the increase in the air temperature, since they don't have the oven heating the place up. And waited. Finally, another patron came in and marched up to a counter and told them she had ordered ahead. That's how I figured out where to go. Did I mention that their signage is not all that great? I can read, if there's a sign there to read, but there wasn't. So I would rate their service somewhere between "indifferent" and "neglectful."
Maybe I should rate them a 2. A 2 1/2 would be perfect. "Sometimes a girl just needs a half." But since their pizza is pretty good, I'll leave them at a 3.