This is definitely a study in chaos. It took about ten minutes to get a table. We were hungry. My husband delighted in the pork buns, which had a delightful maple accent. I found them a tad sweet. The steamed chive dumplings were wonderfully savory. I found the calamari a bit greasy and off putting. The duck was tender, but not outstanding. The skin lacked that extra crisp texture. The shumai were fantastic.
Perhaps I'm being elitist, but I don't understand how any restaurant worth it's salt can't have fresh ground pepper.
Look for the full, hot, steaming carts. Few items=old and cold.
The service was what you would expect for dim sum. If you're looking for something more than descriptive, go elsewhere. The service is fast and the food is plentiful. Don't be afraid to say no, or you'll risk over ordering.
Definitely a place I'll check out again.