My friends and I go here sometimes for bubble tea. We like to change it up between a few places. Of all the bubble tea places, I think Ten Ren's drinks are the best. I haven't gotten a drink here that I didn't like and I'm usually kind of picky when it comes to certain things. I don't like trying too many new things because I find that a lot of times the drinks are too sweet but this is not the case with Ten Ren. I've tried their crysanthemum hot tea as well, and that was good too.
As a tea shop, they're really good, but their food is not good. I've tried their fried rice with tapioca in it?! Weird and too oily. And their popcorn chicken is also too salty and oily.
Yes, their service is really bad because they seem to be understaffed at times, and even when they aren't busy the servers don't seem to attentive. I'm kind of forgiving when it comes to that though, because it's not like a restaurant where I am ordering multiple courses or need extra sauce or napkins. If I get my drink, and eventually, the bill ... then I'm a pretty happy camper.