| rev:text
| - Why are there so many good reviews of this place?
Jim's Burgers and Eggs is just around the corner from where my parents live and my dad had been curious about this place for a while. We decided to try this place for something different for lunch and came in around 11 o'clock. It looked promising because there were quite a lot of people there, but we soon found out that it was lacking in a lot of areas.
First off, as we were ordering, the woman at the counter (the owner?) was arguing with her staff over an order. She was berating the poor girl and other staff members - mentioning quite loudly about how another waitress almost dropped a dish. It was unprofessional and delayed the time it took for our order to get to the cooks and furthermore delayed other patrons from ordering. But that was just the beginning.
My father and I sat down and I noticed that the tables weren't really clean. There were dishes from patrons who had left (and kindly left tips with their meals) that sat there until we left. There were a lot of people who seemed to be waiting on their orders as opposed to a lot of people enjoying the food.
We saw multiple patrons receive drinks before us although they had ordered after us. Why the staff at the front doesn't just serve the drinks right after ordering, I don't know; that's how most restaurants set up this way (order at the front, get a number) handle it. We saw the young waitresses make several trips doling out orders to a single table - I'm not sure why they don't make use of serving trays and silverware in their aprons, but it would improve the service by leaps and bounds. So would getting a decent POS system since it was apparent that their hand-written tickets were slowing down service.
The wait service was so awful that I started to feel bad for those girls. It's like somebody didn't teach them how to effectively wait tables. Between that and being berated by the owner, I'm not sure how any of those girls could handle sticking around.
Oh, and the food? What we ordered - the $6.25 burger special and a Hawaiian burger - wasn't very good. It's supposed to be a burger joint, yet the patties seemed to be of the lowest grade with lettuce that wasn't very fresh and buns that were substandard. The price is no excuse for the bad quality; In-N-Out uses much better buns and patties and the cost is dramatically lower, although I understand that this isn't a franchise or chain.
The whole time I couldn't help but think that this place could really use a visit from one of those restaurant consultants on television to teach them 1) how not to deal with employee issues in front of customers, 2) teach their staff how to wait tables, and 3) pick up the quality of food a bit. I can't really say I'm all that motivated to go back, though I'm curious about their breakfast items and might be tempted to try them sometime.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)