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| - Pros:
relatively clean in the gym area on weekdays (kudos to the cleaning staff), the early morning hours are not crowded at all, and there are some very good spin instructors...
Cons:
Everything else.
For example...
- two of the four Stairmasters have been broken for more than 6 weeks, another has been down for two weeks (many members, including me, have reported this weekly). Last Friday I asked the front desk folks if they'd been fixed yet and was told that the repairman was there yesterday and they should be fine. Nope... Still broken.
A week later (today), still broken.
- members commonly fail to re-rack their weights and equipment, even in the early hours, and the staff does NOTHING about it (it should be noted that the personal trainers seem very conscientious about putting things back when they and their clients have finished).
- the sales staff, or rather, the over-abundantly sale-oriented culture of the facility.
One year ago, my friend moved to town and was looking for a gym to join; I spoke with M--e (sales) and asked if there were any membership promotions going on, coming up, or if there was any benefit in making a referral for a new member.
In short, I was told no, no, and no.
My friend came in the next day, asked if she could try out the gym for a day, but was told it would cost $15 for a one-day pass (I'm not exaggerating... members already know that the club hands out guest passes like candy and there are little yellow guest passes stacked all over the front desk every day).
My friend got a standard membership nonetheless and had to pay an initiation fee. The very next day, posters were up all over the club about the Thanksgiving membership event -- NO INITIATION FEE!
(Message to my friend and new member: Welcome to LA Fitness, now F***-off).
- bathrooms. It seems to be quite difficult to keep the soap dispensers filled with soap at LA-F. Worse, they're not cleaned before opening on weekend mornings... they're in the same shape they were in when closing the night before.
It seems that the problem isn't simply this club (others speak of the same issues at other LA-F locations), it's the corporate culture of the company itself.
And so, despite having to drive a little further to get to a locally owned gym, I'll allow my membership to LA-F end this month.
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