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http://www.openvoc.eu/poi#funnyReviews
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  • I went to The Carwasher this morning to have my 2 month old BMW 650 cleaned and had a very unpleasant experience. I arrived and was greeted in the following way, "what's up boss?" I would not regard this as a professional greeting, but I am willing to look past it. I proceeded to purchase the more expensive of two wash options they offered for $11.99 which was considered "full service". I went through the tunnel and continued to the area where they hand dry and do a basic "detail". After 5 minutes of their "once over" on the car the manager called out "HEY" to let me know the car was done, again sub par professionalism. The car was still dripping wet, with no armor all on the tires, or utilization of the air hose to remove the water from the door jams etc. I said to the manager "are you sure you are done, last time I was here they applied armor all and dried the car completely". He said, can you usually get armor all applied for just $11.99 at other car washes?" By this time I was sensing his sarcastic arrogance and replied, "well 3 months ago I came here and received that service level and it was $4.00 cheaper at $7.99, and unless your armor all cost has increased by greater than $4.00 per car I would expect the same now, does that make sense to you?" His response was, "we are going to do you a favor and apply the armor all this time". He followed up by saying there were upgrade options above the "full service" level (that I was never made aware of at purchase by the way) that include armor all etc, and I only got the "basic service". I then proceeded to point to the roadside sign that clearly depicts "full service" - $11.99, "basic service" - $5.99, showed him my receipt that says "full service" and finally he was speechless. Customer service is paramount in this tough economy where competition is fierce between companies, it would be in your best interest to address these staffing concerns before you lose additional customers to the competition! Bottom line, if you are going to charge top dollar for a car wash, make sure you are at least offering a parallel service as your competitors. I will NOT be coming back here again as a result of their lack of customer appreciation, and abusive customer treatment!
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