I really really want to love this place and give it 5 stars. The food is incredible, atmosphere is comfy and cute, and I love small business coffee shops. However the service needs a lot of work.
The first time I visited was not long after they opened. I ordered a cup of soup that they had on special. It was lunch time so I expected them to be busy. My friends and I took our seats and waited for our cups of soup to come out (we all ordered the same thing). We waited...and waited... and waited. Finally after 20 minutes one of the "servers" came over and asked us what we ordered. We told her, and she disappeared into the back. about 5 minutes later we came out with our soup and rolls of utensils in napkins. Starving, I undid my napkin to find that I was not given a spoon. I went back and waited in line for another 5 minutes to ask for one. The soup was really great, and the bread that came with it was just okay- probably would've been good if it wasn't cold. The "server" definitely was having her patience tested and seemed to be stressed out because she rolled her eyes a few times and mumbled things under her breath.
Giving this place a second chance, I decided to get a latte to go on my way to class. Thank goodness I had extra time on my hands because after I ordered my latte (with no line in front of me) they gave me a number and told me to have a seat. It took just under 8 minutes to finally get my latte. Delivered in a paper cup with no lid. Coffee isn't incredible but its not bad either.
This place absolutely has potential and as a business I understand that they need to get their kinks worked out. I would suggest this place if you aren't in a rush. I will be back again hoping to have a better experience.