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| - So many terrible experiences with this store. Customer service is a foreign concept here. I have a Zales credit card, so in an effort to not have it be closed due to inactivity, I begrudgingly and against my better judgement ordered a piece of jewelry online and opted to have it shipped to the store. That was on 2/28. On 3/7, I received the email telling me my package was shipped to the store. Finally, by 3/19, I'm wondering what's going on so I follow the tracking information and see that it was delivered on 3/2 and signed for by Cathy, the current store manager with whom I have spoken before. I called the store and requested a call back from Cathy and, to her credit, I received one within two hours of my message. I wanted to know why my order was delivered nearly 3 weeks prior and I received no notification. She tells me ship to store is "a whole separate animal and we never call when we receive packages". Ok... then she proceeds to tell me that no company would call in this position and that when she "orders from Nordstrom to be shipped to the store, she doesn't get a phone call". That is not only irrelevant, but also demonstrates to me that Cathy is more interested in condescension than problem solving. I then suggested that perhaps if the ship to store division of Zales, the company for which Cathy also works, is failing to send the notification emails to customers that their potentially multi-thousand dollar purchase is available for pick up, there might be something that needs to be done to correct that problem. I was assured that she would pass the complaint on to customer service. It would have been a completely different phone call with Cathy if she actually empathized and offered to pass the information on to customer service on her own without her baseless and unnecessary assertions that ALL stores operate like Zales does (which is obviously not true, as I haven't had nearly the same volume of issues with any other store in my life). At this point, I was annoyed. I said it was silly that it's been 3 weeks with no notification that my item was signed for, to which Cathy responded, "ok, have a good day." Is this a life altering big deal? Obviously not, and I will go pick up my item and immediately return it and life will go on. I sincerely hope that maybe this review and others will dissuade at least one person from wasting their money and time here.
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