I got a gift card from my Mother in law for Christmas to try this place out. I scheduled a Thai facial, Express mani with shellac, and a spa pedicure.
When I got there i was taken back for my facial. she did the steam and wiped my face and then put a mask on and left the room. she was gone for a solid ten minutes, came back in did the same thing and then left the room again!!!
In my experience with facials when you get the mask portion of the facial they do a massage, not here! She didn't do any extractions either, I actually didn't even see any equipment there to do them! They did the wrong facial as well, they ended up giving me a signature facial instead of the thai facial. Also, i didn't go in for my HOUR facial until 9:40 and she was done at 10:20.
So i was not happy when i came i out from my facial and actually canceled my pedicure cause i didn't want to waste my money!
When i got the manicure they informed me that they hadn't scheduled me for shellac ( even though i was very specific on the phone when i scheduled it) and said that the person that does that isn't available.
I told them that was fine, i just wont get the manicure cause regular polish does not stay on my nails. Then all of a sudden they could do it? But now two days later i already have THREE chips and their color selection was very minimal. Instead of being a relaxing experience it was a frustrating and irritating one.