I would love to give this place a better review but customer service means so much to me. We were in from out of town to celebrate my birthday weekend. Went on line to make reservations the night before our visit. Their website is garbage...there is an option to make reservations on line, however when you select the on line reservation function you are directed to the Cleveland location. It was very frustrating and I couldn't get anyone on the phone for Charlotte. So I made the reservation hoping it was just a computer glitch. Next day (day of our reservation) I called the Charlotte venue explained the situation to whoever answered. She was the worst..."we are all booked and there is nothing I can do." That is all she would say. Eventually I got a manager on the phone. She attempted to be helpful...could not accommodate the original reservation time but did get a table for us around 9. She however seemed to not be concerned at all about the computer issue that I explained other than to say we've been booked for a day. The restaurant is very nice. I could tell that they set up tables to accommodate overflow and that made the place seem tiny and extremely crowded. I felt like too close to the party behind me. The atmosphere is overall nice. The food is very good...we did have a ridiculous wait time for our entrees. The appetizer was served promptly. Our waiter was nice...but she wasn't very attentive. She had way too many tables that were spread too far apart. Drinks average...a little watered down. Lamb chop sliders EXCELLENT. Rib eye steak AMAZING. The Pad Thai just ok def not enough shrimp. Would I return, yes I just hope the next experience is better.