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| - I don't think I've ever felt compelled to write a review of a Starbucks regardless of what the service was, but this place is just absolutely ridiculous. I'm staying in Phoenix for the summer from out of town, and this place is the closest to the house. I've been here several times and each time I'm left dumbfounded about how slow, unprofessional, and inefficient this place is. The first time I was there, I order a passion iced tea, not sweetened and a bagel with cream cheese over the drive through. The lady I was talking to me asked me if wanted the tea sweetened. I repeated that no, I did not want it sweetened. When I was picking up my order, I again asked if the drink had been sweetened and was told no, but it was. In addition to that, when they handed me the bagel I noticed there was no cream cheese in there and asked for some. I was rudely told that it was in the bag, and when I repeated that no it is not, the girl at the window proceeded to yell to her coworker if she had put cream cheese in the bag, and then finally gave me a packet. Every time that I've been there since I've had to wait over 10 minutes for my order even when there was only 1 person in front of me. And just today when I was picking up some tea, the girl climbed up on to the counter (shoes on and everything, not that them being off would've been better) to get it from a box they had in the cabinet. I'm short, so I totally get having to climb on things, but the counter wasn't cleaned in the 10 minutes I had to wait to have hot water poured into a cup with a teabag in there and who knows if it was cleaned later on .. it's the same place they use to toast sandwiches/bagels whatever. so that's really gross and unsanitary. Overall, I would definitely not recommend this place to anyone to visit
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