The appointment setter was clueless. Very sweet and kind. However we arranged for my complimentary session and she told me what time to arrive for the session. She did not say I needed to arrive 30 min early. I did show up 20 min early though, and the girl at the front desk said I had to be 30 min early in order to attend the class to go over a tour, paperwork, etc. so I asked to wait until the class started so that I could just get it out of the way for next time. (45 min later) she shows me everything I needed to get done to prep as a new client and it literally took 5 min!!!!! The incompetence forever turned me off. Won't return.