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  • I recommend to anyone considering Life Time Fitness to first take a look at their BBB rating as well as ripoffreport.com. I am profoundly disturbed and dissapointed by Life Time's business practices and customer service. Just as all the reviews state, when they are not using car salesman style pitches for overpriced services they are nickel and diming you on the membership dues. I put my account on hold in May 2016 due to financial hardship. They told me I needed to pay $10 a month for absolutely nothing other than having my membership paused. Then they reinstated my membership that September unbeknownst to me. Apparently there was a clause in the contract that allowed them to resume sucking up my money after the specified date. Apparently they don't send you notifications in the mail, just an email that will get lost in your spam folder. So I spent over $350 since then for absolutely no reason as I to this day have not stepped into a Lifetime Fitness since that May. I called the branch and they could not be less interested in what their customers have to say. They simply said I needed to be present in person to change or cancel my membership, and that I'd need to pay for yet ANOTHER MONTH before they could stop charging me. The corporate office was just as hard to deal with, absolutely no desire to help work through issues with their loyal customers. They will just remind you of whatever contract you signed and why they are legally allowed to do the things to you they do, and they will not be friendly about it. This company has absolutely no loyalty towards its customers. The funny thing is, I was looking to resume my membership around this time, I was even going to add my girlfriend to the plan who is working off some baby weight. I didn't even want my money back, I was happy with a prorating of the unused months toward future membership dues. No sympathy, no loyalty, only cash money talks at this place and they don't care how many customers they estrange, just look at the other reviews. One would expect exceptional customer service when paying twice as much as the usual premium, however Life Time utterly fails at this. It's really sad because it IS a nice gym, but be prepared for the bitter taste they will leave in your mouth when it comes to their backhanded business practices.
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