I usually go to Capriotti's for one reason: The Bobbie. After yesterday, I'll go for two reasons: The Bobbie and the customer service.
The Bobbie was even better than it usually is. The fresh turkey was moist and plentiful, the stuffing was flavorful and not overwhelmingly seasoned, and the cranberry-to-mayo ratio was perfect. It's been a good number of months since I last visited. While I've never had a bad sandwich, it seems that there might have been some recent improvements in the quality and quantity of the ingredients used.
I had to wait a few minutes for my somewhat large order, but it was a very reasonable amount of time. The two employees made the wait a very comfortable one. They were personable without being overbearing and making the interaction seem disingenuous. They conversed just as easily with an older couple as with some small children. I left the restaurant feeling as though I'd been treated as a valued regular.