As soon as you walk in the door Joe greets you. From beginning to end the service is professional and courteous. I went in for an oil change. They told me my front tires were in bad shape - it wasn't a hard sell but more of an informational notice / concern I appreciate the honesty of the staff and went to my usual place to buy tires that same day. However - I just found a new shop for all my automotive work. I found a professional and ethical automotive shop!!!