Absolutely horrible. We booked a room last night, got in there and there was NO heat. I called the front desk, and the snippy concierge told me that, nope, there's no heat in the rooms because we're in Arizona. It's been getting down to the 20s every night! She says, "I can give you some extra blankets". We gtfo ASAP, got our refund, and went to the Super 8.