| rev:text
| - Great location. Rooms are old and worn but adequate. The service was unsatisfactory. Some very basic, standard amenities were missing. I would never stay at a Wyndam again.
The day before arrival, I called and asked about a refrigerator which I need to store medication. I was told they are not standard. They are available first come, first serve. The person I spoke to put a note on the reservation. When I checked in, I asked for a refrigerator. The note was on file. I was told it would be taken care of. I checked in, went to dinner, came back-no refrigerator. I called the front desk-no answer. I went to the front desk and made another request. The refrigerator was delivered.
The room was lacking basic, standard items-hair dryer, note pad, pen, hotel directory book. Only one bar soap in the bathroom. Two wardrobes in the room, but only one had hangers.
The morning after checking in, I went to the front desk and asked to have a housekeeping supervisor to check the room because it didn't appear to have been stocked correctly-no hair dryer, note pad, pen, hotel directory book. I heard the clerk call housekeeping supervisor and report same. She said they were out of notepads, but would get me the other items. I went out for the day. When I returned in the evening, nothing had been done. I asked for the supervisor. James said he had been busy and hadn't gotten to it yet. Shortly after, he brought up the binder with the hotel info and a hair dryer.
A door hanger menu to order breakfast was in the room when we checked in. It was never replaced after we used it. Every day, we had to ask for one at the desk.
See photo-the door was damaged and the secondary lock didn't work.
One day, housekeeping left a dirty mug in the room. Another day, they failed to replenish the towels. Yet another day, they failed to replace the tea bags.
We lost $1 in the vending machine.
One day, we returned to room at 3:45 and it hadn't been cleaned yet.
One evening in the lobby, I hears employees discussing that they wouldn't give a guest an extra blanket. One told the other: don't say that, just say we don't have any.
The final night, we asked why we couldn't tune in HBO. They sent engineering to the room. He said he would have to do a scan that would take 15 minutes. Then he said he wasn't going to do the scan. He said it was a new TV and a provider issue. We checked the TV before he left to make sure we could still tune in the other channels and he gave us a condescending lesson on how to use the remote.
Finally we checked out. As the door closed behind us, George asked if we were checking out and had we left the room unlocked for him. We said it was locked. He asked us to open if for him to strip it. We said the keys were in the room (per the check out instructions).
Plan on buying premium wifi. Free wifi was extremely slow. When you buy premium, you can still only connect two devices. This was a problem since we each had two cell phones, a laptop and an ipad. James was supposed to comp this for us. You can guess how that went.
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