If I could give this place less stars, I would. I'm incredibly angry my husband and I stopped here on our cross country trip. (We grew up near Harrisburg PA and now live in CO) We had several Pittsburgh friends relentlessly hound us that this place is the absolute best and that we needed to try it out. So we went out of our way to get off the turnpike to give this place a shot. It was a complete waste of an hour and a half of our lives...
We both got the Pitts-burger, which seemed to be their flagship item. I got mine without slaw, my husband with slaw. I didn't mind the French fries on the sandwich (I've put them on my own burgers before) but my husband thought they were too squishy and not crispy enough. I expected the meat to taste more like and have the consistency of a regular hamburger patty. It did not.... It tasted and had the consistency more along the lines of a meatball or a slice of meatloaf. It was also very bland. My husband describes his sandwich as biting through a chunk of mashed potatoes.
Service was incredibly bad. We waited about 10 -15 minutes before the waitress even came to take our drink order. We placed our food order when we placed our drink order and proceeded to watch as two tables sat after us received their food. The couple at the table next to us were able to eat and settle their tab before we even got our food. During our meal, the waitress passed our table several times without checking in, and getting the bill took forever. In attempting to pay, we were simply going to leave the money on the table because she was taking so long, but we were seated next to the bathroom and didn't want someone else to walk off with it.
Needless to say, we will not be visiting this place again. And if this is supposed to be one of the better places to eat in Pittsburgh, I'd hate to visit the rest of their restaurants!
Don't waste you time and effort on this place! On our whole trip back to CO, we wanted to try local restaurants instead of just grabbing fast food but I'd much rather go to Mc Donald's over this place...