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| - As an end to our roadtrip, we decided to take a vacation to Vegas! Since the prices of hotels are ridiculous on the strip, we found this place and booked a room. Thinking that is was affordable at the $50 advertised cost, we got here only to be charge about $90. Desperate for a place to stay, we decided to deal with it and headed to room #7. It was already about 9:30 pm and we were grateful that we could still check in even though it was late. The younger lady at the office, Dawn, was really nice when checking in. She told us about all places around town and made some helpful recommendations - very sweet lady!
When we got to the room, it smelled of cigarette smoke and a powerful, cover-up cleaner. We purposely reserved and paid for a non-smoking room; since I am asthmatic, I am very sensitive to strong smells and thick air, therefore it was really difficult for me to breathe comfortably in the room. Additionally, the room was quite small cramming a bed, and small table with 2 chairs. With the blinds closed, you still had a clear view of the parking lot and everyone passing by. The bathroom was tiny; the toilet was shaky and fills all the way to the top (like on the verge of overflowing) before going back down when you flush it. The showers were pretty gross and tiny, too. The shower door opens right into the sink, or bathroom door if it is open. On top of that, we were informed that this is the 6th safest city in the U.S. only to walk outside and have people running around screaming obscenities at each other on two separate occasions in the 30 minutes we were there.
We returned to the office to ask Dawn for a different room or a discount on the room since it hadn't been what we reserved. Unfortunately, Dawn had left and Angie had taken over. After we told her about the smoke smell, Angie told us that there was nothing she could do because the rooms were all booked and that if there was smoke in the room, she would be immediately notified by the cleaning staff so that proper measures could be taken. When we reminded her that it still smelled like smoke regardless of what may or may not have happened in that room prior to our arrival, she reiterated that no one had smoked. Tell that to the cigarette and cheap cleaner smell, Angie!
Angie then called Dawn on the phone to discuss the issue further. Dawn also said that the room is non-smoking and that they would have taken care of it if there was smoke. Unlike Angie, Dawn offered us our full refund if we could not stay there.
We returned to the room and at that point, I couldn't breathe without getting light-headed and nauseous. When we decided to look for another room, we returned to the office only for Angie to slam down her pen in frustration and tell us that it was a non-smoking room again. When we asked for our money back, she commanded, "Sign it, sign it, sign it!". It was one paper, one signature, so calm down, Angie.
After getting the refund, Angie exclaimed, "Well, now we have to clean the room!". I get that you have protocol to follow, but we were in there for 10 minutes, and you can keep your comments to yourself. Also, why whine about cleaning the rooms when you have so conveniently informed us that you have cleaning staff doing the dirty work? It's like hearing my 9 year old brother complaining about chores, only he actually does them himself and Angie is like 80. Grow up!
I can't say if the stay is worth it, but the customer service from Angie's part is absolutely terrible. Although my lungs couldn't handle the hotel air, my tolerance can't handle Angie. I hope Dawn can rub off on her or find a new coworker!
Anyway. Angie - I hope you do clean the room yourself. I took a dump before I left! xoxo
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