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| - I am only giving this place 2 stars because Dr. Stooksbury is amazing and has taken great care of our two rescued dogs. Yesterday our female started shaking, throwing up and all kinds of fun stuff. We took her in and were seen by Dr. Evans. Although we were disappointed that Dr Stooksbury wasn't able to see her/us, we were happy to be seen on quick notice by Dr. Evans.
Well they of course ran all the blood work and did an X-ray immediately. They didn't find anything with doing those things which were $330 in about 45 mins. Next was suggested a barium G.I. tract study to check for a possible blockage, that would keep her there overnight. As we were quite worried about the sudden and pretty dramatic turn for the worse our pup had taken in one day, we elected to do that.
The front desk said we would need to put down a deposit before we left...$600 was cyphoned from my credit card faster than you can blink. We went home and got an update that our dog was doing great late that night. I called in the morning and spoke to the front desk and they said she was doing better and hadn't been sick. Dr. Evans called and left a voicemail saying our dog was definitely in better spirits than when we brought her in, and that she could tell she was feeling much better and we were free to come get her.
We went to pick her up and it took about 30 seconds to see that she wasn't feeling much better and still wasn't her normal self. We decided to take her home with the medications instead of leaving her for another night. We paid the remaining $532 on the bill!!! The total for one night at this place and no new answers as to what was wrong with our dog came to $1126.
Now comes the fun part... They took our dog with her collar and leash the day before when we left her there, as they quickly took her for tests. They were not with her when they brought her out for us to take home and were nowhere to be found. Dr. Evans let us know that all pet items are placed in a bin with medications belonging to that Pet, so if they had the leash and collar (plus all her legal tags) it would have been in the back. Dr. Evans proceeded to explain that they always give the pets leashes and collars to the owners so they don't get lost and that she didn't know what could've happened to them.
The Vet said time and again they did not have our items, we must have taken them home. We said we'd like for someone to look around AGAIN just to be sure they weren't placed somewhere out of the "normal". The Dr. went to the back room and returned saying her Tech told her that she distinctly remembered giving the leash and collar to us, explaining that it's important that we keep the items belonging to our pet so they don't get lost and that we definitely had them. My wife and I were very upset after paying a small fortune to learn nothing of why our dog was/is so sick, and then to be brushed aside for something small like a collar and leash. The best part was that Dr. Evans was laughing during this exchange and making pretty clear condescending facial expressions as to how serious we were about getting back the items that they couldn't possibly have kept track of for 1 night.
After another unpleasant exchange, no sympathy, or apology for our missing items, the Vet said she would have the vet techs do a good search and call us if they found them, and that if we found them at home to give them a call. (That would be impossible since they never gave them to us.) On the way out the door my wife happens look at the wall behind the receptionist area to see the leash and collar that "they specifically remember giving us" hanging on the wall. She asked to see Dr. Evans again and was told of course that she was really busy and couldn't come out to talk to her.
We have never been treated with so much disregard after paying that much money for a service. They really blew it in our eyes, because each one of the 8 Vets that work there should have the same level of respect for the clients. Dr Evans never even covered what kind of diet we should put our dog on to transition her back to eating normal, nor did she explain the medications or what they are for. We are smart and capable people who can do our own research, but we shouldn't have to. Absolutely the worst experience and looking to switch to a different clinic. We will miss Dr. Stooksbury if we do...she is great!
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