| rev:text
| - I'm a bit hesitant to leave a review because mine will not be favourable in comparison to others posted here.
Firstly, I'm Sauga born and bred. Therefore, it takes quite a bit to get me to go downtown, particularly during the winter because traveling is always a major hassle. Alas, I was headed to a friend's birthday party so I went along.
Now, I've been to Earls in Mississauga @ Sq1 before and I've never had a problem. It's not my absolute favourite place to grab a bite but I've always had good service and have been attended to quickly.
We went to this particular Earls on King Street last Saturday for a birthday party (as mentioned). There were roughly 12 of us, and my friend had made reservations several days prior to ensure we would have a table.
When we arrived (on time might I add!) we were told they couldn't find anyone with her name for the 9:30 reservation, despite her having confirmed the day before with the restaurant that she would still require the reservation. This is obviously not what you want to hear on a cold night after having traveled from a different city. It took over 10 minutes with the manager involved to finally figure out that WAS our reservation, but whoever had taken it had put the name down wrong.
Great! Then, we were told the tables weren't ready yet so to please give them about 15 minutes to set everything up. Fine. They brought out some small apps for us to munch on while we waited. Over 30 MINUTES LATER, we were told they weren't quite ready yet but decided to place us at a high table instead so as to not make us wait any longer. Now, if we made reservations and we were on time, why weren't these tables ready?
Fast forward to us sitting down and getting ready to order, that was another mess in itself. Our waitress took half the table's orders but not the other half. How does that work? The birthday girl had to stop her and tell her I hadn't been asked my order yet because 11/12 people had gotten their food and had started eating meanwhile my order hadn't even been taken yet!
I ordered the birthday girl a Long Island and 20 minutes later nothing had come. I had to stop the waitress again and remind her I had ordered a drink for it to finally come out.
I normally bite my tongue because I really hate making complaints against restaurants seeing as staff are always busy and I'm sure tired by the end of the day. But seriously this was probably one of my worst dining experiences ever and I left feeling like it was a terrible waste of money + trip. I really shouldn't have tipped but I felt bad for the girl so I did anyway.
There's no way I'm ever coming downtown to eat here again! I learned the first time.
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