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This dental center fronts pleasantry but in the end will neglect you, mistreat you, and leave you in pain with no money.
After our first visit my wife and I thought we liked this dentist. The receptionist was friendly, the hygienist was thorough but gentle, and the dentist seemed knowledgeable and professional if a little brisk. We got our cleanings done and scheduled return appointments for cavity fillings and my wife's root canal.
Today my wife went back for her root canal. My wife has had a couple root canals before, so she had an idea of what to expect going in. It started well, with the root canal specialist being very empathetic towards my wife's past experiences and making sure she was numbed entirely. The root canal procedure went smoothly. After the root canal, the regular dentist was supposed to put a temporary crown on. However, as the specialist was walking out the door the dentist asked them to work on their own tooth while he was there! The entire staff proceeded to gather in the other room while the dentist had her tooth worked on, and LEFT MY WIFE SITTING IN THE CHAIR AFTER HER PROCEDURE FOR FORTY-FIVE MINUTES. Unbelievable. While they were having a grand old time next door, the numbness in my wife's mouth wore off leaving her in pain. When they finally remembered they had a patient in the other room, her mouth was no longer numb. This didn't stop them from not listening to my wife telling them that and saying "Oh, well, we'll just start and if it hurts we will numb you again." ARE YOU SERIOUS?? So much for empathy! No surprise, after more painful drilling, they had to re-numb her mouth with more shots. And to top it all off, when she left they would NOT prescribe her pain medication because "it wouldn't hurt."
This dental center is either oblivious or has no empathy for their customers. My wife was also cajoled by the staff into paying for a crown when she only wanted the much less expensive post. We will not be going back.
EDIT:
After a follow up phone call the Office Manager blatantly lied to me and told me they had offered my wife painkillers when they had not. Clearly this is a case of an incompetent dentist office trying to hide their mistakes.
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