You might be surprised...no not really...I hate piano bars. They are right up there with nails on a chalkboard and...oh, yeah...karaoke nights or the ultimate...karaoke only bars. There is nothing worse than forced fun. If you are in a bar and spontaneously sing a song that is playing...great. If it is staged to embarrass people...not so great. So needles to say I arrived with a one star in mind.
Atmosphere - crowded yet spacious, slightly older crowd, mostly high tables and chairs, two bar locations, center stage w/ large mirror used for writing silly messages.
Service - prompt and friendly. Never really had to wait for a drink. Went to the bar on the first round and used a server after both w/ equal success.
Pricing - Similar to other Epicentre establishments ($7 mixed drinks)
Piano Playing/ Songs - Songs played consisted of your standard sing-alongs of "Piano Man", "American Pie", "Tiny Dancer", and "Sweet Caroline". These songs were played with the dueling pianos but as others have mentioned there is support from a drummer and a keyboard player, which is unique to this setting. The musicians will also play requests. Since a majority in attendance w/ me were Steelers fans we got the musicians to play an excellent version of "Renegade" by Styx (a Heinz Field staple). They also played a surprisingly interesting take on Wiz khalifa Steelers theme song "Black and Yellow".
Overall - Despite the fact that I dislike piano bars and the place did not have the same cozy feel that I prefer of say a Mr Smith's in DC, I had a good time. This was mostly due to the company and the musicians willingness to play anything requested...and play it well.