I love this chain. The staff is impeccably trained. They make you feel like you're a long lost relative. They even had thin cotton blankets on the bed instead of those oppressively hot duvets.
Nice business center, breakfast in the restaurant was nice, valet service was quick.
So why not five stars? RC ran afoul of two of my criteria for five star hotel rooms:
1. The bathroom was beautifully designed, but can't the designers put more lights over the sink so it's easier to shave? Why don't they figure half the guests in their hotel shave in the morning?
2. The chair at the desk was a fugitive from a dinner table, not a desk chair. It was too low and did not adjust. I had to sit on a pillow while I worked at the desk. You'd think the name "desk" would alert hotel interior designers to the need for a "desk" chair.