Ooof... Sorry to say, but this place is not as advertised. I had a very sparsely dressed BBQ pork Bahn Mi on very stale bread and had huge sections of the brad that were rock hard and inedible... so that actually helped with the sandwich content to bread ratio.
This place is enormous and empty, which may explain why they didn't bother baking or ordering fresh baguette today. There are several counters that aren't even being used, including the highly lauded gelato bar. Not a single flavour available this afternoon.
They are pushing the limits of restaurant versus dépanneur with the vast amount of packaged snacks available and a totally out of place freezer full of Cool & Simple products like pizza and crème brûlée. I don't get it. What. Are. You. Maybe try doing one thing well? Just seems like a weirdo cash grab.
The guy who served me was friendly enough, if a little shy and lacking knowledge about the food. I asked him what he suggested and he said the chicken... because that's all he had tried.
The price was fine for downtown. The Bahn Mi was not ok. I can't usually finish a whole sandwich, but I ate this one and I'm still hungry.