I went in Friday to order flowers for a funeral on Monday. Around midnight, Saturday night, it hit me that I gave the wrong date and the funeral was actually Sunday morning, ten hours away! In a panic I called and left a message on how I screwed up the days. Richard called me at 8am and told me he was already at the store preparing to deliver my flowers because he had called the funeral home to confirm the date and they told him the right one. I'm extremely happy he took the extra step of actually confirming the funeral date so that my flowers got there on time!