Two years later and the attitude problem hasn't been resolved, which makes me think that management is supporting or even encouraging the hostility with which the hostess greets potential customers.
When the hostess at brunch could even find a moment to speak to the line of people waiting for a table (she pushed by them several times, avoiding eye contact on her way up or down the stairs - apparently without the social skills to say "sorry, but I'll be right back" or something equally quick but welcoming), she was rude to each group, hostile in the way she flung "45 minutes or more" at each person (no other words crossed her lips in the 20 minutes we stood there), and actually grabbed away the clip board from somebody who had picked it up to check the wait! After 20 minutes our appetite had been ruined and so we headed across the street for a lovely warm welcome from the hostess at Park Bruges.