Well, I have a little 2001 Ford Taurus. My lovely silver grandma car is fantastic for the 100-200 miles I drive per month. And now, my little car has a great shop looking after her.
I took my car in as it was time for an oil change and I was convinced my serpentine belt was about to go. It had that tell-tale burning smell which was making me nervous. Turns out I had a loose oil-filter from my last oil change and dripping oil + catalytic converter = my car is about to die smell.
Virginia Auto Service changed my oil and cleaned up my engine. It was so nice to receive a call from them saying my belt was fine and an oil change was all I needed. It was refreshing to be given an honest assessment vs being told some great story about some random repair that was needed...I am a female after all and have received some rather odd diagnoses in the past (your rotors fell off, so you'll need to have them replaced for example).
It is very reassuring to know I now have an honest, kind and reliable repair shop for my car. Did my oil change run a bit more than some $19.99 special? Yes, but it was so worth it! Now my little one won't be getting an oil change for another year most likely, but my service advisor, Robert, asked me to please stop by every three months so they could check out my belts, tire pressure, etc just to be safe. Now THAT is service!