I was really happy with the job they did on my car. It wasn't a huge repair but took four days. I was told I could email the manager ahead of time and request the parts be ordered ahead of time as the person who hit me didn't have insurance and I had to pay out of pocket for my car rental. I emailed her and followed up with a phone call but got no response. I ended up with a four day car rental bill for a small job. That made me unhappy - but Jonathan was great. He kept in constant contact with me via phone and text to let me know what was going on with my car. They kind of washed my car. It was half washed, which was weird. The biggest surprise of all was they cleaned my trunk. From the summer before, there was melted white chocolate in my trunk. Nice touch to have that cleaned! I would use them again.