About: http://data.yelp.com/Review/id/XYwb1PXeFDZLlmpgH108qA

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About: http://data.yelp.com/Review/id/XYwb1PXeFDZLlmpgH108qA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-06-26 00:00:00 (xsd:dateTime)
itemReviewed	Wagging Tails Pet Resort
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	5 (xsd:int)
rev:text	Update: I just read the response to my review from Kate. I'm simply going to say that she did not witness any part of any of the phone calls or in person interaction between Alyssa and I. Therefore her response is completely one sided and coming directly from the person that is guilty of the poor customer service. I wouldn't expect honesty as a trait from a person who behaved the way she did. And clearly customer service and customer retention is not important to Kate either. Of course everyone is free to make their own choices on who they give their business to. If you're reading this review then you are like me and research those places in advance to try and make the best decision possible. This was my experience and everyone can take what they want from it. I'm not here to tell people where or where not to bring their business. I was insulted, disrespected and humiliated by the person who is basically the face of the business and now the owner is making excuses for her lack of customer service. An apology is not an apology when it is followed by excuses. This response has only reinforced my decision to never return. (6/25/17) So this was my 2nd time bringing my dog for a groom. First time was excellent. Customer service was good and I was happy with my dog's groom. Well today was the 2nd time and I'm so unhappy. I had purchased 2 groupons months ago for them after reading reviews and thinking they sounded good. I used the first Groupon at the first appointment no problem. Went to use the 2nd one and the lady at the front desk refused it saying that I was only allowed to use one. First, nowhere is it written that you are only allowed one Groupon. Second, if Groupon allows you to purchase 2 then it should be honored. Had I known I was only allowed to use one I would've only purchased one and I would've planned to make my dog's appointment at a time that I could've budgeted the payment. I'm a single mom of 3 kids on a single income and work in public education where pay is not exactly amazing. All of my spending has to be budgeted in advance. She eventually accepted the Groupon, but not before being incredibly rude and degrading. She argued that Groupon does their own thing and makes their own rules and they have nothing to do with them. She went on to claim that they don't receive any money from purchases made through Groupon. Then why advertise on Groupon if that's the case? She humiliated me by asking how much money I had and if I even brought money for a tip. Of course I did bring money for a tip, but I'm not in a position to just whip out $48 for a groom unless I budget for it first. Which again, I would've done had I known they wouldn't honor more than one Groupon even though the fine print on Groupon said there was a limit of TWO PER CUSTOMER. She finally agreed to take the Groupon because "this was taking too long and frustrating her". I gave her the Groupon and $7 for tip and then walked out fighting back tears. Yes, I'm a sensitive person and don't enjoy being belittled over my income. It was completely unnecessary for her to talk to me the way she did. Up until now I was happy with them and have even referred several of my friends. Yes, Groupon introduced me to them, but because I was happy with my first visit, if this one would've gone well too I would've been a returning lifelong customer. The third visit would not have been with a Groupon and I would've planned it accordingly around my financial situation. But after being treated so rudely I will never return and I will tell all my friends and family that I previously referred to them about this experience and to stay away. They need to invest in some customer service training. Then maybe they won't have to use Groupon to advertise for new customers. If you treat your customers with respect and kindness they will keep you in business. This lady obviously hasn't learned that yet.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Amelia

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