This review is way overdue. I got my first facial from Bertha back in May after dealing with some hormonal acne along my jawline since December and tons of clogged pores from my makeup. She told me it would take a while since it was my first facial, and let me tell you she truly did take her time cleaning out every single pore. It was about two hours worth of cleaning those bad boys out! It was a bit grueling but way worth it. After my last facial (another spa in California) I still had a bunch of clogged pores... Bertha laughed when I told her the previous esthetician told me she couldn't get them out because there was no head! Bertha also makes her own skin care products; I got this wonderful smelling grapefruit exfoliating wash. My skin has been so happy since my facial with Bertha!