I come here way to often and always have an awesome experience. Tonight was a mess, nor only did it take an extremely long time for the food, when mine came out it was uneatable. It was burnt on edges, crisp amf soaked in strawberry syrup. In the time I was waiting a table of 8 left, the ladies behind me changed theirs to go and my three year old was starving. The servers were amazing as ALWAYS, BUT NOT ONCE DID I SEE THE MANAGER COME ON THE FLOOR TO CHECK ON THINGS, APOLOGISE OR ANYTHING. Until I asked for him, even then I got he had to help in the kitvhen. I get it but when your losing business, people walking out, oders changing to Carryout...you make it your business to check the floor even if it's one round. The servers were more apologetic then the manager, which then I felt bad for them add they are awesome.