I emailed Picnic to explain my dismay and the woman said that I would receive a $15 credit. I emailed her to ask how I would receive this credit, and got no response -- which to be honest made me feel awkward about going and asking about it. So now that I am moving out of the city I decided to cash in my $15 credit. I printed my correspondence and took it with me.
There was no record of my credit and therefore I was happy that I brought the email with me. I got the wakey wakey ( without banana) and the lemon juice with cayenne. The guy at the cash listened to my story and then wrote $15 on a business card and told me to come back another day. I told him nope, I'm never coming back and so he rang up my order and said it was fine.
I think the intention was good for the credit and making amends, but again a lot of hassle. I would say this time around my drink was delicious, but those two drinks came up to $14.51. It's a bit on the pricey side.