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| - We just came in for an early dinner around 4:20pm, both hostesses greeted us and sat us immediately then told us our server "M" will be right with us. As we checked out the menu and their new little computer gadget on the table, I looked up and realized another table after us was already getting served their soup and salad... About 5-10 minutes had passed and even with our "call server" button blinking, nobody came, so I decided to walk up to the front and asked the hostess ( manager was standing about 8 ft away) if we had a server because another table has already been greeted and started to get their food. She apologized and went to go look for her, a few seconds later the blonde hostess decided to just get our whole order since our server was busy or couldn't be found, we thanked her. A few moments later our server popped her head around the corner and asked if our drink orders had been taken, didn't introduce herself or apologize for the wait or even really come to our table... She then dropped off our soup and salad, my boyfriend asked her to grab red pepper if she had time, and apparently she didn't because he never got it, even with his second soup. Our food came out super quick, which was nice since I was starving, then not even 5 minutes later our buy one get one meal came out too.. Felt a bit rushed, but proceeded to check the bag to make sure our to go meals were correct, one wasn't. I let our server know one was incorrect and she swapped it out..
While working on my meal I was still munching on my salad, breadsticks and a bit of my boyfriends soup, our server came up and started taking away all of our plates... Awesome on pre bussing! But she never asked if I was finished and just took them away, she seemed like she was in a hurry to get us out so I didn't even say anything..
Our drink was low and wanted another one eventhough the drink had no free refills, and we wanted dessert as well but our server never asked and just dropped off the check.. Atleast she asked if I needed a box for my meal I didn't finish...
Downfalls were..
Lack of real service from our server.
Management never even came over when he had plenty of opportunities to see how things were going or to appologize.
After a mess up like that don't dodge your table, you should be trying to make it up.
Rushing us out even though we were super polite was kind of rude.
Only reason why I even gave 2 stars to this location was due to the the blonde hostess that stepped in to take our whole order, eventhough we can tell she was irritated, whether with us or the server I don't know, but I know she stepped in as soon as she knew we weren't satisfied customers. We also thanked her again on the way out and she apologized to us once again.
And another reason why I gave them two stars was because of another server who was attending to the other tables around us, when our "call server" button was blinking for a second time, she was the only one who helped us after 2 other servers had walked passed.. And she helped me take a charge off of our tab that I screwed up on ( on the table gadget under games don't hit continue to play unlimited games unless you read the bottom first, where it says cancel $1.99 charge lol stupid me)
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