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| - Wow. At the end of this process, Mr. Vladimir Vasilevich said, "I knew that once I chose my career, I wanted to be the best. Once I determined it was this [Charlotte Pro Roofing], I make sure we do it the very best." He's not kidding! We have a superior warranty and a top-notch roof. We did our research and invited three top companies out for an estimate. The other two men walked around the roof, wrote up an estimate and were on their way in 15 minutes. But Mr. Vasilevich not only got up on the roof, he also got up into our attic to inspect the underside of the roof. He took photos, and then met afterward with us to tell us what he found and what he recommended. He showed us samples of the products they choose to use for the roof, how they work and why there is a 10-year or 15-year warranty (different parts/purpose of the roof). It is all top-quality. His estimate was so spot-on, that the actual cost was the same as the estimate. We noted that the other estimates were lower, but once we found what was under the old shingles, we would have been paying much more. Once we agreed to go with Charlotte Pro Roofing, we were on their schedule within a month. Ended up that our roof was definitely very old, and the water damage was significant (which we suspected from what we could see in the attic). I had taken off work for the scheduled day of the roof replacement, but a rain storm meant a re-schedule. I was not able to take off work for the re-schedule, two days later. While we were at work, the neighbor across the street took photos of the process. But they did not have to --- the foreman of the job asked in advance for permission, and sent us photos all throughout the day of the progress. Our neighbors told us that the foreman was on the job the entire day. Mr. Vasilevich had promised that would be the case, and it was the truth. The foreman was Alex and he was excellent. He clearly knows this business and was able to answer our many questions and show us exactly why he did everything that he did. It was a little chilly, so we ordered hot food to be delivered to the men for breakfast, lunch and dinner (that's how families did it on the ranches --- you always fed your hired help). Alex even took photos of the food to let us know it arrived and thanked us. When we got home, the entire work team thanked us for the food. The team arrived promptly in the morning on the day scheduled and got immediately to work. They worked from 7:45 am. until dark (about 6:30 p.m.). Because of the extensive damage to our old, water-damaged roof, the team had to return on Saturday morning and worked until 10 a.m. to complete the job. When they left, they were all polite and the property was so completely picked-up that you would never know they'd just replaced a very old roof.
We dreaded starting the process of getting estimates and getting a new roof --- but it ended up to be a very positive experience! HIGHLY RECOMMEND this company!
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