We have a home warranty through American Home Shield. They dispatched Smokey's Garage Door without giving us a choice. After reading the online reviews, I was a little nervous, but was ultimately happy with their service.
Our garage door jammed on Sunday morning. Of course, you can't get anyone out till Monday unless you want to pay a premium, so we managed to get the door down so we could wait. Smokey's called me Monday morning to set up a repair-time window. When I told them I was at work and needed a 30 minute advance call, they said no problem.
A couple of hours later, their guy called me and said he was 30 minutes out and when I got home, he was already waiting. He fixed the door in a little over an hour and I paid only the home warranty service call fee of $60. The service tech was very polite and friendly. The door is now working better than before, running quietly and without all the vibration. As long as it keeps working like this, I will have to say I am happy with Smokey's repair.