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  • The saga with this horror show of place continues. I Called BMW Customer Relations on Monday in an effort to recover my property. They contacted the dealership on Monday. I heard nothing from them (of course because they are useless, inept and lazy!). I called Customer Relations back today and spoke with a supervisor who emailed Joe Morocco to tell him to contact me or have either the general manager or owner to follow up because they would know where my property was. They further advised that the dealership WAS LYING and there was no place that the CD's were sent off to so these people are just human garbage of the worst kind. I called at 7:30 am this morning. I am posting this review at 7:58 pm and still no call back or response from the dealership. These people must get paid to do absolutely nothing, because if they did any less, they would be on life support. Went to their website and got the chat window.. here is a dialog of the conversation. Pardon the errors. It was done on my phone. 7/12/2017 9:20:37 PM Kyle E: Hello! My name is Kyle E. How can I help you? 7/12/2017 9:20:56 PM Manager: What office do you work in? 7/12/2017 9:21:10 PM Kyle E: I work in the Business Development Department for BMW of Henderson. How may I help you tonight? 7/12/2017 9:21:32 PM Manager: What is the name of the owner? 7/12/2017 9:22:11 PM Kyle E: I do not have that information as I do chat for all of our AutoNation locations so let me request this from our Customer Service Team for you. What is the best form of contact to follow up with you on this? 7/12/2017 9:23:31 PM Manager: If you work for the business development dept. from the BMW of Henderson, and that dealership is privately owned, you can't work for several. 7/12/2017 9:23:34 PM Kyle E: We just mainly handle vehicle-related questions, Manager. I do not have the owner's name listed for this specific dealership. Would we be able to call you or email you? If not, please call Sales at (702) 570-0278 during business hours. BMW of Henderson is an AutoNation dealership. 7/12/2017 9:23:46 PM Manager: So you would have that information 7/12/2017 9:24:05 PM Kyle E: Alright sounds good, Manager. Please call Sales at (702) 570-0278 during business hours and have an amazing night! Clearly BMW can't get their story straight.
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