I should have listened to the poor reviews. I made an appointment for a consultation and, as advised in my confirmation email, I printed and filled out the forms beforehand. I showed up on time and proceeded to sit and wait almost 30 mins before finally getting up and leaving. This particularly irked me as this clinic has a cancellation policy that charges the client for appointments if not cancelled more than 24 hours in advance. After leaving I received a call from Claudia who, in the same breath, vaguely apologized but then in an indignant tone spoke over me and justified the wait.
Not respecting a client's time is the height of ignorance for any business. With the many other options in the area, I strongly advise against using this clinic. I certainly won't be back.