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  • Will never come to this AMC again! The incompetent workers clearly lacked customer service skills! Also the supervisor on shift! Decided to go to an AMC (i usually go to Harkins, and this review will tell how much everyone should go to Harkins instead!) and their credit card system was down. They said it was cash only. I asked if I can use my fandango confirmation code instead and purchase the tickets through the app fore It doesn't require any credit card, and the guy behind the counter was so frustrated he didn't know what to say besides "our credit card system was down" I proceeded to say there is no credit card required for you because I would purchase them through the app. He said he didn't know if the confirmation would work. I asked him several times to go ask his manager and instead of the manager trying to work things out or see if it would work (I don't see why not) the manager tells the guy; I don't know. What the hell kind of customer service do they provide here?? The lack of customer service skills for both ticket handlers and mangers are sure to drive everyone away! Go to Harkins!
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