I engaged in their design services for a postcard size flier in 2013-14. I purchased licensing for all of the photos in my postcard, hired one of their graphic designers to design my card, using my photos, paid a rate to have my design done. paid an additional disclosed fee for printing my cards. They got the job done. I was satisfied. 3 years later all I wanted was a re-print. First, they would not release the file to me that included all of my licensed photos and design that I had paid for. Forced me to use them for print 11/17/2017. Continued to call to submit my payment and they did not respond to my call Until 12/4/17. Paid for service. It is 12/13/17 and still no one will respond to me about when my product will be ready. In the meantime, I hired another designer/printer and they were able to reproduce the same product in 4 days. When you do business with Flyers Direct, they will charge you for design work, and your design will be kept hostage so you have to use their service and they will take as long as they want to release your product.