I loved Masseria when they first opened, and applaud the Pizza Nova team for coming up with the concept, but since they've added the Pizza Nova portion the operations has gone completely downhill. We waited for 50 minutes to get our Masseria pizza, while every one that walked in behind us ate and left.
After 40 minutes, I went up to ask and apparently they forgot our order with the flux of online orders. While understandable, there were no apologies or anything from the staff. If I wanted to wait an hour for ok pizza, I would have ordered delivery from Pizza Hut or Pizza Pizza.
If you want dine in pizza, go down the street to Pizza Libretto. Or if you really want to try this place, just order a damn slice and be done with it. No point paying $50 for substandard "artisanal" pizza and an endless wait.