Went in today I wanted to change fluids, spoke with a guy with glasses who works there, don't know his name, no name tag, he sounded like he didn't want to be there by the tone of his voice of saying "what can I do for you", had a bad vibe already... I explained to him I wanted to change some fluids for my car, showed him a list of fluids I needed done. He then says "ok" with a bad vibe... I then stated to him I have my own oil, after saying that. He stated "we don't that, we use our own oil". I asked him what kind of oil is used? He stated "Vavoline". I said thank you and left. When you first step in to a shop and the way that representative says how may I help you? Will explain if you have a good or bad vibe about that shop. Great customer service starts that second when walking through that door. You would think with great reviews on yelp, you would follow a recommendation, I followed the recommendation and was disappointed. 1 star for that guy who was at the front counter with the glasses for people skills...