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| - If I could give negative stars, I would. I can't really thoroughly describe how much I DETEST this place. The only attribute to this place is a handful of doctors, not all, who are talented, but I fear they are in it for the exorbitant amount of money they are receiving. They are doing themselves a disservice by associating with a place like this. On the other hand they are bringing what little integrity can be brought to this place, so it's a Catch-22.
My little Ruby was close to the end, I know that, and I knew that she was on borrowed time. What I was not expecting was to take her to this place on a Saturday night, but, be that as it may, the front desk girl was extremely nice and we were able to get her seen immediately which is unusual for this place as I have been there before. Within 15 to 20 minutes the female doctor came out and rushed through what was wrong with her. All I remember were words like kidney failure, organ failure, seizures, medications, etc. it is still a mystery to me how this all started so suddenly, and to this day that question has not been answered for me. This female doctor left after continually repeating The same terms followed by "do you understand?" No I do not understand, and I never will. Another woman came out and said Ruby was to stay overnight so that they could stabilize her as she had just had a seizure and was low on oxygen. I paid almost $3000 for her care in the end, only to ultimately have to put her down; we are just dollar signs to them. I agreed to the money and to her staying overnight as this was my furbaby and money was no object, even though I was well aware I was being financially raped. I asked if I could come back and say goodbye to her for the evening, a relatively harmless request but this Tech acted like it was something that was top-secret and she had to go ask the vet first. My first tip to her would've been just be honest if there is surgery being performed I do not want to interrupt the sterile field I'm no idiot, so please don't treat me like one. I got to say good night to her and left the building.
The next day I came in and was told Ruby was okay with her oxygen levels and was ready to be released, but there was a whole list of aftercare and prescriptions she needed. This was on a Sunday and unfortunately I was still left at their mercy. An extremely rude tech came in and expounded on the diet that Ruby was to follow, the prescriptions she was to start taking, and then mentioned that at this point it was considered hospice care. HOSPICE CARE?! I was floored! Angered. I asked her to explain what she meant by hospice care since nobody had mentioned this before I had shelled out so much money! Again with attitude she repeated herself and basically stated that it was only a matter of time before Ruby was to die. And she was to do it at home unless we chose an alternative (keep her there for more tests) This had never been mentioned before and especially not since I had forked out the $1500 previously.
I took my dog home. She made it through the day BUT suffered tremendously. She couldn't breathe, she urinated all over herself. She couldn't stand, she barely ate, her blood pressure was high which she had never had a problem with before, and was now on medication for, she was not my dog and was completely out of it and it broke my heart.
That night she started whining, almost begging me for death. Once again we made the short treck to the emergency clinic with my limp dog in my arms and urine all over me I asked them to put her down. Of course this cost me another $260, which is normally $70 at my vet. I asked them to do this immediately and waited 15 minutes at least, until my mother went out in tears and asked the receptionist to get someone back here to put her down. The vet finally came back and this man was the only angel of mercy there. He sat down with me and asked me if I've ever done this before. I told him yes many times, and begged him to please do this and get it over with to finally put her out of her misery. He administered the two shots and my dog died in my arms. He told me we could stay there as long as we needed to and to drive home safely, but the genuine care and concern in his eyes was not lost on me. Had it not been for this place I would have euthanized my animal sooner. She suffered because of YOU and your greed. You sent her to her death trying to soak me for more money, shame on you!
Take a good look at my profile picture which I have had for years, this is the sweet animal that you sent home to suffer, over medicate (she wasn't even ten pounds) and you call yourselves compassionate. The only one there that was compassionate was the doctor who kindly put my dog down Dr Corona?
People who come to you are understandably upset, not necessarily rich, and need things explained to them. They are in shock, understand that, maybe your ratings will go up
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