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  • Poor customer service and just average pizzas. In the past it was usually hit and miss with the pizzas at the store with a 50% chance of getting a good pizza. The pizzas made here today are acceptable but nothing "wows" me. However, I am still greatly disappointed with the lack of customer service. On one of my last visits a while ago I decided to order something since I was in the nearby mall. I was standing in line for so long even though there were only a few customers ahead of me. I felt invisible because the cashier didn't take the time to acknowledge that I was standing there or greet me or even say that he would be right with me like some other stores do. I decided to get the $4.99 medium pepperoni walk in special, but when I proceeded to pay by credit card the cashier informed me that they don't accept credit cards for orders under $5.00. So I asked him, "Why is that?" He just replied, "That is store policy, not my policy!" and put his palms flat on his chest as he said that. How rude! Before I had even completed my transaction, a younger fellow customer came up to the counter and complained that the pepperoni on his pizza was burnt. Another employee actually told him that it is Brooklyn pepperoni and it's supposed to look like that. As he walked away the employee offered to make him a new pizza, but he didn't look happy. I have more experiences at this place that I left out, but this is another classic example of how Pizza Pizza doesn't try very hard to earn your business anymore like they did around 1994, and now they claim to be the number one pizza in Ontario by doing nothing extraordinary. They just opened lots of stores everywhere and people end up ordering from them. Even McDonalds trains their employees and usually has people with good customer skills.
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