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| - Well we are new to the puppy wellness plan, and since we have an English Bulldog and they are prone to many health issues we thought this would be a good fit for us. We have been seeing Dr. White, and she is very very nice, informative, caring, and she is a great listener. I am less than impressed by the extreme costs that are not covered within the puppy wellness plan!!!!
Our little bully began limping unexplainably, without injury one afternoon. I became very concerned and took her into Banfield immediately. They took her back right away with hardly any wait, but when I talked to the vet I was very disappointed when she told me I needed x-rays for my dog. It wasn't the x-rays themselves, but the price!!!!!! I was told it would be almost $300.00 for some x-rays on her legs!!!! I could not afford that at this time, and inquired if they have some sort of payment plan for these high expenses, to which I was told no they do not....but I do get a discount since we have the wellness plan....discount, really????? all of 10%??? that is NOT a discount, that basically is nothing....I think for the mass volume of animals they see, that they should offer some sort of payment arrangement or some sort for these unexpected costs!!!! Times are hard right now, and this would certainly help to assure that we renew our policy when my bully turns 1..
.We need some help too, but 10% is almost a slap in the face!!! So now I am forced to take my dog somewhere else for the x-rays (I have to find an office that takes payment arrangements, which I did!!) and get copies of them to take back to Banfield for Dr. White to read them as well. It is a shame that I have to do this, but unfortunately most of us do not have that much extra cash on hand right now.
I will say that i do love the staff, and they are always very nice and loving to my dog!!!! they always seem to take the time to acknowledge her and that makes me feel good!!!!! but Banfield PLEASE do something about your policies on payment arrangements to help us all achieve the optimum pet health!!! Especially out here in Surprise/Sun City area, many many people are senior citizens and are on a fixed income, we all want to come to Banfield, but sometimes when the costs are too high and no help is offered for arrangements on payment, people are forced to go elsewhere for those services!!!!!! Show us that you care!!!!!
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