Although I like Darcy, she is not hiring experienced-enough groomers to assist her busy business. My baby girl tiny-toy poodle came home with a HOLE in her "arm pit" from the groomer's clippers. There was no blood by the time I got her, but I took her to the vet who put in two sutures to close the opening and put her on antibiotics. Darcy also tried to tell me to NOT let the vet give her antibiotics, that too many aren't good for the pets. Might be true, as it is for humans, but I wasn't willing to take that chance since all the grooming tools are used on many different animals who could contaminate and share who-knows-what with my fur-babies. Just like Cecilio R.'s experience, NO ONE bothered to mention the accident to me when we picked her up & they must've known because I'm sure she cried out when it happened. I'll give credit where it's due...Darcy did reimburse me for the vet's charges. The right thing to do would have been to reimburse me for the dangerous grooming job too.
I doubt there is intent to treat the animals recklessly, but they are treating them irresponsibly and allowing injuries to go unreported to us parents. That is carelessness that I personally cannot condone and will not subject my pets to in the future